Non-urgent advice: Notice
Dispensary telephone lines will be open between 10am and 12.30pm during practice opening times at both Howdale and Marham. It will be for medication queries only and you will no longer be able to order medication over the phone.
Ordering repeat prescriptions
If your long-term medication has been approved on a repeat prescription basis you can place orders in the following ways:
- In person – hand your repeat slip in at reception with the required items clearly ticked.
- Using your NHS account (through the NHS website or in the NHS App)
Dispensed prescriptions can be collected from the surgery during opening hours.
Collecting your prescription
Non-urgent advice: Notice
Please allow three full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Any problems please telephone the surgery.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
Patients on repeat medication will be asked to see a Clinical Pharmacist, Doctor, Nurse Practitioner or Practice Nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.